Top 5 Scams Targeting Credit Union Members Today

1. Phishing & Smishing Scams (Email and Text Fraud)

What it looks like: You receive an email or text that appears to be from your credit union. It might say your account is locked, there's suspicious activity, or you need to “verify your identity.” A link directs you to a fake website that looks real—but is designed to steal your login info.

Why it works: These messages look convincing and play on urgency and fear.

How to protect yourself:

• Never click on links in unexpected emails or texts.

• Your credit union will never ask for personal or account info via text or email.

• If something seems off, call your credit union using the number on your card or official website.

2. Zelle and P2P Payment Scams

What it looks like: You receive a call or message about a suspicious transaction and are instructed to use Zelle (or a similar service) to “reverse” it. In reality, you’re sending money directly to a scammer.

Why it works: Zelle and other peer-to-peer (P2P) apps are fast and often irreversible.

How to protect yourself:

• Only send money through Zelle to people you know personally.

• Your credit union will never ask you to send money to resolve fraud.

• If you receive an unexpected request involving money, pause and verify.

3. Fake Fraud Department Calls

What it looks like: A scammer calls you pretending to be from your credit union’s fraud department. They may even spoof the CU’s real phone number. They’ll ask for your account details, card number, or even your one-time security code.

Why it works: Caller ID shows your credit union’s name or number, making the call appear legitimate.

How to protect yourself:

• Never give out personal or banking info to someone who calls you.

• Hang up and call your credit union directly using a trusted phone number.

• Be cautious if you're pressured to act immediately.

4. Account Takeover via Social Engineering

What it looks like: Scammers gather information about you—like your date of birth, address, or even your pet’s name—from social media or past data breaches. They use it to reset your account credentials and take control of your account.

Why it works: Many people reuse passwords or use easy-to-guess answers for security questions.

How to protect yourself:

• Use strong, unique passwords for each account.

• Enable multi-factor authentication (MFA) on all accounts.

• Avoid posting personal details on social media.

5. Fake Check and Overpayment Scams

What it looks like: You’re “hired” for a job, win a prize, or sell something online. The other person sends you a check and asks you to send a portion of the money back (usually via wire transfer, Zelle, or gift cards). Later, the check bounces—and you’re out the money.

Why it works: Funds from a check may appear in your account before the check officially clears.

How to protect yourself:

• Don’t send money to someone who sends you a check—especially if you weren’t expecting it.

• Wait for checks to fully clear before using the funds (this can take up to two weeks).

• Be wary of offers that sound too good to be true.

Final Thoughts: Stay Smart, Stay Safe

Scammers rely on two things: urgency and fear. If something feels off, trust your gut—and never hesitate to reach out to your credit union directly.

At Consumers Professional Credit Union, we’re committed to helping you keep your accounts and information secure. If you ever suspect fraud, contact us immediately.

Stay informed. Stay protected. And remember: when in doubt, verify before you act.