Never email your account numbers, PIN or social security number. Contact form is NOT SECURE. CPCU members: please use secure messaging on CPCUi to send us secure information.

A CPCU representative will contact you within 24 – 48 hours.
For faster service, please call us during business hours at 517-372-2400.

Contact Us

Business Hours

All of CPCU’s branch offices are open the following hours:

Monday, October 9: CLOSED
Monday – Thursday: 9:00 am to 5:00 pm
Friday: 8:00 am to 5:30 pm
Saturday hours for Eaton Rapids office: 9:00 am to 12:00 pm

Private Line 24 Audio Teller

For direct 24 hr access to your account call our Private Line Audio Teller

Private Line at 517-371-3200 or 1-800-410-2728

You will need your account number and pin — If you do not have a pin, please call any office during business hours.


A comprehensive and searchable database of No-Surcharge ATMs is available through Co-Op Networks Web site: Locate an ATM

Verify Your ATM/Debit Card or Credit Card. Click here to verify your Visa ATM/Debit card or credit card.


Report a Lost or Stolen
Credit Card or ATM/Debit Card

During business hours call any of our branch offices.

Lansing 517-372-2400
Eaton Rapids 517-663-8176
Battle Creek 269-964-2713

After Hours Numbers for Lost or Stolen:

ATM/Debit – 1-800-264-5578
Credit Card – 1-800-828-3901
Visa USA Global – 1-800-VISA-911 (Members need full card number)

Eaton Rapids
Eaton Rapids
1515 South Main St
Eaton Rapids, MI 48827
Phone: 517-663-8176
Fax: 517-663-8178
Battle Creek
Battle Creek
687 Capital Ave, SW
Battle Creek, MI 49015
Phone: 269-964-2713
Fax: 269-964-4945
525 W Willow St
Lansing, MI 48906
Phone: 517-372-2400
Fax: 517-371-2728

If you are using a screen reader or other auxiliary aid and are having difficulty with this site, please call 1-800-292-2728